Our Services


Competitive placement of policies

Competitive Selection of underwriters for specified policies to ensure value for money. Trustmark will negotiate on your behalf competitive premiums and extensive benefits with stable and credible Companies in the Industry. We have the capacity to offer advice on the appropriate insurance covers and professional placement of cover at competitive terms.

General advisory services

Timely advice on trends in the industry, changes in relevant laws. We will advise you of any changes (legislative or otherwise) in the Industry. We will handle your work with Professionalism and in a personalized manner, and offer professional consultancy services for Insurance and related matters free of charge based on our internal expertise.

Claims handling

In servicing an insurance policy we ensure that all claims are handled and concluded with minimum delay. To achieve this we ascertain that:
→ The claim is admissible
→ The claim is reported on time
→ The loss adjuster receives full co-operation from all parties concerned
→ The claim is fully documented

We adopt the following procedure in claims settlement:
1.Provide the insured with a write-up on the preliminary,technical and physical procedure to follow on claims under each of the different classes of insurance.

2. Upon the happening of the loss or damage and on receiving notification.
→ Promptly report the claim to the Insurance Company.
→ Ensure the prompt appointment of a loss adjuster or assessor where one is required and follow up to ascertain that the loss adjuster or assessor proceeds to visit the site of the loss or damage for investigation
→ Depending on the nature,magnitude or seriousness of the loss or damage, we send a representative to the site.
→ Maintain a constant track of the Adjuster’s investigation or adjustment of the loss.
→ Give advice and assist in the completion of claim forms, where necessary, and the compiling of the required claims supporting documents and/or any other details.
→ Follow up the Insurance Company to ensure that where a claim has been fully documented, it is promptly settled.
→ In the case of motor vehicle claims, we constantly check with the motor vehicle workshops and ensure that repairs are carried out without undue delay.
→ In respect of legal liability claims, we ensure that prompt attention is accorded to legal procedures for instance,“summons to enter appearance in court”are passed on to or advised to the Insurance Company for Immediate action.

3. In general, negotiate all claims with the Insurance Company to a satisfactory conclusion in thebest possible interest of the insured.

4. Maintain a record of claims, in the form of a register which would be regularly reviewed with the Insured.

5. Regularly appraise the insured of changes in any relevant legislation and procedures

Administration of portfolio

We will take over from you most of the administrative burdens associated with insurance enabling you to concentrate on your core responsibilities. We will ensure that service is provided in a timely and efficient manner according to agreed service level agreements.

Loss analysis and control

Trustmark will analyze your claims experience and review measures in place to reduce the frequency and/or severity of losses. The provision of a Risk assessment will add value to the business by establishing adequacy of insurance covers in place and suggesting loss control measures which would result in cost savings.

Independence of Opinion

We will warn you when necessary and change insurance Companies when we sense instability or decline in the level of services

Insurance Policy review

We will review your insurance policies periodically to ensure adequacy of cover, analysis of any change in your insurance needs and changes in the insurance market.